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Terms and conditions

Order and Pricing: Terms of use

Orders
To place an order, request catalogs or obtain information about our products and services call +44 (0)1323 810 854. You may also make requests from our web site, www.nor-cal.eu
 
Minimum Orders
No minimum order charge applies but a carriage charge will be applied to orders below €250.00
 
Terms of Payment
Terms are net 30 days from the date of invoice once credit has been approved. Otherwise terms are COD. Visa, Mastercard or American Express charges are accepted.
 
Establishing Credit
Contact our sales department to establish credit with Nor-Cal Products. You may submit information to open a new account from our website by filling out the form found under Create account (http://www.nor-cal.eu/user/register)
 
Discounts
OEM and quantity discounts are available to qualified customers.
 
Pricing & Dimensions
In order to meet the changing needs of our customers we periodically make design revisions in our standard product line. As a result, the dimensions, pricing and specifications are subject to change without notice. 
 
Warranty
Products manufactured by Nor-Cal Products, Inc. and sold by Nor-Cal Europe Ltd (hereinafter referred to as “Nor-Cal”) are warranted against defects in material and workmanship for a period of twelve (12) months from the date of shipment from Nor-Cal to the buyer. Any modification to the product by the buyer or their agent voids this warranty. Liability under this warranty is expressly, limited to replacement or repair (at Nor-Cal’s option) of defective parts. Nor-Cal may at any time discharge its warranty as to any of its products by refunding the purchase price and taking back the products. This warranty applies only to parts manufactured, and labor provided, by Nor-Cal under valid warranty claims received by Nor-Cal within the applicable warranty period and shall be subject to the terms and conditions hereof.
 
Expendable items such as tubes, heaters, sources, bellows, etc., by their nature may not function for one year; if such items fail to give reasonable service for a reasonable period of time, as determined solely by Nor-Cal, they will be repaired or replaced by Nor-Cal at its election.
 
All warranty replacement or repair of parts shall be limited to equipment malfunctions which, in the sole opinion of Nor-Cal, are due or traceable to defects in original materials or workmanship. Malfunctions caused by abuse or neglect of the equipment are expressly not covered by this warranty. Nor-Cal expressly disclaims responsibility for any loss or damage caused by the use of its products other than in accordance with proper operating and safety procedures. Reasonable care must be taken by the user to avoid hazards.
 
In-warranty repaired or replacement parts are warranted only for the remaining unexpired portion of the original warranty period applicable to the parts which have been repaired or replaced.
After expiration of the applicable warranty period, the buyer shall be charged at Nor-Cal’s then current prices for parts and labor plus transportation.
 
Except as stated herein, Nor-Cal makes no warranty, expressed or implied (either in fact or by operation of law), statutory or otherwise: and, except as stated herein, Nor-Cal shall have no liability for special or consequential damages of any kind or from any cause arising out of the sale, installation, or use of any of its products. Statements made by any person, including representatives of Nor-Cal, which are inconsistent or in conflict with the terms of this warranty shall not be binding upon Nor-Cal unless reduced to writing and approved by an officer of Nor-Cal.
 
Cancellations
Any request by customers for cancellation in total or part of any purchase order must be approved at the sole discretion of Nor-Cal Products and shall be subject to the following conditions:
1. Nor-Cal must receive written notice of Request for Cancellation, stating the reasons.
2. Customer shall be liable for payment of the following charges to Nor-Cal in the event of cancellation.
A. For all charges incurred (including overhead, G&A, and profit) prior to the date that notice of cancellation is received by Nor-Cal for all parts peculiar to customer’s requirements. Upon payment by customer of these charges such parts become the property of the customer, Nor-Cal will store said parts for a reasonable period of time pending the receipt of customer’s instruction for disposition. Such storage is at the customer’s risk and may be subject to storage charges if stored by Nor-Cal for longer than 30 days from the cancellation date; plus
B. Charges to convert modified standard parts for return to Nor-Cal’s inventory; plus
C. A restocking charge
 
Shipping and deliveries: Terms of use
All standard shipping is made by the following method unless otherwise specified:
All products in stock will be shipped within 1-2 business days. All custom and special orders will ship at earliest possible ship date to be determined when order is placed and customer will be advised.
All orders are FOB Nor-Cal UK 
Shipments are prepay and added to invoice
Standard shipping is via Parcel Force and as such is subject to shipping schedules, which vary by delivery location. Specific times are available on request. Non-standard shipments must be specified by the customer. General notice is to include the following:
Alternate carrier should be named at time of order
Orders may be specified to ship collect
Charges of non-standard methods of shipping are determined by the specified carrier
In some cases oversized items may be charged at a "dimensional weight" rate which can be substantially higher than regular surface rates
Out of EU shipping is subject to customs inspection and assessment of duties and taxes in accordance with that country’s national laws and are the responsibility of the customer. Customs duties and taxes, if imposed, are assessed in the destination country and are not calculated or collected by Nor-Cal Europe Ltd. Duties and taxes are collected from the recipient. Additionally most countries have administrative fees that are collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes.
Due to import/export restrictions, Nor-Cal Products, Inc. is unable to ship to some foreign countries and if shipping is not available customers will be advised.
All shipping charges are in Euro.
 
Privacy Policy: Terms of use
Subscriber Privacy Policy
At Nor-Cal Products Inc. and Nor-Cal Europe Ltd we provide products that meet or exceed the expectations of our customers. Through customer feedback, research and registration we are better able to determine, and in turn fulfil, these expectations. Nor-Cal has a firm commitment and respect towards your privacy. Nor-Cal recognizes your need for appropriate protection and management of the contact information you share with us (such as name, address, and telephone number). For this reason, we have created the following privacy statement that discloses the information gathering and dissemination practices for our Web sites: http://www.n-c.com and www.nor-cal.eu . In general, you can visit www.n-c.com or www.nor-cal.eu without telling us who you are or revealing any personal information about yourself. In some circumstances however, we may need certain contact information from you such as your name and email address for you to access areas of the web site that require registration. Your contact information is used to help Nor-Cal create web site content more relevant to you, and to make it easier for you to use. Nor-Cal does not sell, rent, loan, trade, or lease any personal information collected at n-c.com or nor-cal.eu , including e-mail lists. We will only collect that information necessary to achieve a specific purpose, such as credit card information when a customer is purchasing a product or service.
 
Links to other Sites
The Nor-Cal web sites, www.n-c.com and www.nor-cal.eu , contain links to other sites. Nor-Cal Products is not responsible for the privacy practices or the content of such Web sites.
 
Cookies
The Nor-Cal Web sites use cookies to provide you with tailored information. Cookies are very small bits of code, unique to a user, which a Web site can send to your browser to facilitate your next visit to our site. Cookies enable seamless travel across n-c.com or nor-cal.eu without having to fill out registration forms with information you have already provided. Usage of a cookie is in no way linked to any personally identifiable contact information while on Nor-Cal’s web site. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
 
Choice/Opt-Out
Nor-Cal Products provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. If you choose not to provide the information we request, you can still visit n-c.com or nor-cal.eu, but you may be unable to access certain options, offers and services.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
1. You can send e-mail to: sales@nor-cal.eu
2. You can send your request for removal along with the email address to be removed to the following postal address: Suite D, Dittons Business Park, Dittons Road, Polegate, BN26 6HY , UK
3. You can request removal by leaving your email address at the following telephone number: +44 (0)1323 810 854
 
Contacting the Web Site
We are committed to your privacy and the protection of any information you share with us. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact the Nor-Cal Webmaster at sales@nor-cal.eu
Governing Law; Dispute Resolution
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.
 
Terms and Conditions
Refunds & exchanges
Our e-shop will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 7 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Both the returned item(s) and the packaging have to be in unused condition. If the package is damaged we will charge a fee of at least 15% of the value of the merchandise. Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out, we reserve the right to charge a restocking fee of 5 euro.
 
Lost or damaged items
You understand and agree that our e-shop shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Our e-shop will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.
 
Terms and conditions of sale
1. TERMS. Net 30 days - Unless otherwise noted. If payment is not received within said terms a late charge of 1.5% per month on unpaid balance may be imposed. If customer's account is not paid within the terms stated, OEM discounts may be revoked.
 
2. PRICE. Subject to change without notice.
 
3. MINIMUM ORDER. No minimum order charge applies but a carriage charge will be applied to orders below €250.00
 
4. QUANTITY PRICES. Apply on single shipment only.
 
5. PACKING. By factory option.
 
6. SPECIAL TOOLING. Products ordered to specification should state specification requirements in detail. Actual test reports or certification will be supplied on request at additional cost if applicable.
 
7. RETURNED GOODS. Only returns authorized by Nor-Cal Products, Inc. or Nor-Cal Europe Ltd (hereafter "Nor-Cal") will be accepted. All claims must be made within 30 days from receipt of shipment and Nor-Cal must be given an opportunity to investigate. Nor-Cal shall incur no liability for damage, shortages or other cause alleged to have occurred at or prior to delivery to the carrier unless buyer shall have entered full details thereof on its receipt to the carrier. Products over 60 days old from date of shipment will not be accepted for return. A 25% restocking fee may be charged. Nor-Cal reserves the right to refuse the return of non-stocked items.
 
8. WARRANTY. Products manufactured by Nor-Cal are warranted against defects in material and workmanship for a period of 12 months from the date of shipment from Nor-Cal to the buyer. Any modification to the product by the buyer or their agent voids this warranty. Expendable items such as tubes, heaters, sources, bellows, etc., by their nature may not function for one year; if such items fail to give reasonable service for a reasonable period of time, as determined solely by Nor-Cal, they will be repaired or replaced by Nor-Cal at its election. The buyer shall give Nor-Cal prompt notice of any claim under this warranty. If Nor-Cal in its sole discretion, determines that the product does not conform to this warranty, Nor-Cal shall replace or repair the product free of charge. If such replacement or repair is not feasible, Nor-Cal may, at its sole option, refund the purchase price. This warranty shall not extend to any product, that in Nor-Cal's judgment, has been affected by damage or wear resulting from operations performed after the sale, or misuse, abrasion, negligence, accident, tampering, faulty installation, inadequate maintenance, damage or casualty.
 
9. DISCLAIMER OF WARRANTY. NOR-CAL MAKES NO WARRANTIES WITH RESPECT TO THIS SALE, WHETHER EXPRESSED OR IMPLIED, EXCEPT AS STATED HEREIN, NOR-CAL MAKES NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
 
10. LIMITATION OF REMEDY AND DAMAGES. THE EXCLUSIVE REMEDY OF THE BUYER WITH RESPECT TO THE TRANSACTIONS CONTEMPLATED HEREIN SHALL BE THE REPLACEMENT OR REPAIR OF SAID PRODUCTS, OR THE RETURN OF THE PURCHASE PRICE, AS SET FORTH UNDER "WARRANTY." EXCEPT AS HEREIN PROVIDED, EVERY FORM OF LIABILITY FOR DIRECT OR CONSEQUENTIAL DAMAGE FOR LOSS, ARISING FROM CONTRACT, TORT OR OTHERWISE, IS EXPRESSLY EXCLUDED AND DENIED, INCLUDING WITHOUT LIMITATION, LOSS OR DAMAGES TO BUILDINGS, CONTENTS, PRODUCTS OR PERSONS.
 
11. AGREEMENT. This writing is intended by the parties as a final expression of their agreement and is intended as a complete and exclusive statement of the terms of their agreement. Any subsequent modification or amendment may be made only in writing signed by both parties.
 
12. CANCELLATION. Any request by customer for cancellation in total or part of any purchase order accepted by Nor-Cal shall be subject to the following conditions:
(a) Nor-Cal must receive written notice of Request for Cancellation, stating the reasons therefore.
(b) Customer shall be liable for payment of the following charges to Nor-Cal in the event of cancellation.
(1) For all charges incurred (including overhead, G&A, and profit) prior to the date that notice of cancellation is received by Nor-Cal for all parts peculiar to customer's requirements. Upon payment by customer of these charges such parts become the property of customer, Nor-Cal will store said parts for a reasonable period of time pending receipt of customer's instructions for disposition. Such storage is at customer's risk and may be subject to storage charges if stored by Nor-Cal for longer than 30 days from the cancellation date; plus
(2) Charges to convert modified standard parts for return to Nor-Cal's inventory; plus
(3) A restocking charge of twenty (20) percent of the purchase price of the cancelled item.
 
13. FOB POINT. All shipments are FOB Nor-Cal UK stores, United Kingdom.
 
14. IF THESE COMMODITIES ARE EXPORTED FROM THE EU, IT MUST BE IN ACCORDANCE WITH EXPORT ADMINISTRATION REGULATIONS.DIVERSION CONTRARY TO EU LAW IS PROHIBITED